This project began with a comprehensive analysis, leading to the development of improvement proposals and strategic initiatives. This involved market analysis, refining hotel’s positioning, and restructuring efforts. Human resources management has been dedicated to sourcing and placing qualified individuals in suitable positions, alongside providing thorough training to achieve excellence. Concurrently, revenue management has been meticulously overseen to maximize profitability.

Furthermore, the development of Food & Beverage concepts has been prioritized to elevate the guest experience, complemented by the implementation of standardized SOPs and systems. Additionally, quality standards, audits, KPI management, and finance management strategies have been put in place to uphold operational excellence and ensure financial health.